Find out what it takes to start a new business. If you are an existing business owner, you can provide feedback to The City of Calgary on their changes to processes and rules.

The City of Calgary is looking to improve the small business customer experience. They are working towards greater efficiency and effectiveness for their customers. Currently, there are many changes under consideration with respect to the processes and rules for business licensing, permitting and renewals and The City would like to ensure that these changes fully support our small business customers. The City is reaching out to you, the business community, for your input through feedback and suggestions for improvement with surveys and face-to-face conversations.

There are many things to consider before starting or making changes to your business. Whether you operate a home-based, commercials or non-resident business, The City has planning approvals and processes that will apply to your unique business. The City of Calgary has resources to help your business approvals go smoothly.

For more information on starting a business, visit The City online at, or for one-on-one support in understanding the business license, development and any building permit requirements prior to starting the process, call 403-268-5311. For more complex inquiries, your call can be directed to the Customer Coordinator for Small Business.